The composer sought peace of mind as a customer in terms of clarity and publicly expected a 100 percent refund for the inconvenience suffered. “…because I was not offered the service that I chose and paid for. If not, I WILL be taking legal action,” Ricky claimed. Amid his back-to-back tweets on the same matter, AIR India dropped by to seek more details and acknowledge his concerns.
The airline’s tweet read, “Dear Mr. Kej, we wish to assure you that rude behavior is not at all accepted at any of our contact points and we always strive to offer courteous and hassle-free experience to our passengers. Kindly help us with the booking details via DM to address this.”
Kej has yet to post a closure on this case and has also clarified that the only reason for him taking a business class is because he needs extra room due to his height.
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