Sonu Sood, Wamiqa Gabbi and others have urged people not to lash out at the ground staff amid the major crisis caused by IndiGo. The airline cancelled most of their flights due to a shortage of manpower, leading to thousands of passengers being left stranded at various airports of major cities such as Mumbai, Delhi and Kolkata. Several flights have been delayed as well. Photos and videos that have gone viral on social media show passengers losing their calm and expressing the anger on the airport staff of IndiGo.
Taking to social media, Sonu Sood shared a video and said in Hindi, “My own family was travelling, and they had to wait for 4–5 hours. Then their flight finally took off and they reached, but many flights didn’t take off, they were cancelled. A lot of people couldn’t attend weddings, meetings and events were cancelled. Everyone faced a lot of inconvenience.”
He continued, “But the sad part was how people were shouting at the ground staff at the airports. I know there’s frustration, disappointment, and anger. But just imagine yourself in their place. Even they don’t know what the upcoming schedule will be, whether the flights will take off or not. They simply pass on the messages they receive to you.”
Bhool Chuk Maaf Wamiqa Gabbi shared journalist Faye DSouza’s post that read, “One thing is for sure, Indigo’s ground staff deserves more grace and kindness from us. What is happening is not their fault and they have been left to face angry customers without any information or protection.”
Comedian-actor Vir Das took to Instagram to write, “The decent thing to do? The entire senior management of Indigo should be made to take shifts at the airport and stand there. From CEOs to VPs and such. The decision makers. Instead of the terrified junior employees with no power, cabin crew, and ground staff, who have been left to deal with the yelling and screaming.”
Nearly 1000 flights have been cancelled since Tuesday due to shortage of manpower and new crew regulations.
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